Track an order or report a lost package

Overview

Track an order or report a lost package — quick steps and tips to resolve this common request.

Steps

1. Find your shipping confirmation email and tracking link.
2. Allow up to 24 hours for the carrier to update tracking scans.
3. If tracking is stalled for 3+ business days, contact the carrier to open a trace.
4. Confirm the shipping address and check with household members or building staff.
5. If the package is marked delivered but not received, file a carrier claim and notify support.

Notes

• Carriers may mark packages delivered up to 24 hours before final drop-off in some areas.

Still need help?

Contact your program’s Marketplace support team with your order number (if applicable) and any screenshots of errors.