The Basics

Get answers to common questions about the SoCalGas Marketplace, including how to place orders, track deliveries, contact support, and understand the Enervee Score.

• Will SoCalGas benefit from my purchase and financing?
• Who is Enervee and what is our role in the Marketplace?
• What order status emails should you receive?
• What is the Enervee® Score?
• What if the system can’t validate my details?
• How do I view my orders and status? 
• How do I login into my SoCalGas marketplace account?
• How do I contact Enervee Customer Support?
• How do I cancel my order?