How to start a return or refund

Overview

How to start a return or refund — quick steps and tips to resolve this common request.

Steps

1. Locate your order confirmation email; keep your order number handy.
2. Check whether the item has shipped. If not shipped, you may be able to cancel instead of returning.
3. If the order was fulfilled by a retailer (e.g., a partner store), follow that retailer’s return policy.
4. If the order shipped, initiate a return from your order confirmation or request a prepaid return label if eligible.
5. Pack the item securely and include any required documentation.

Notes

• Refunds are issued after the item is received and processed by the fulfiller.
• Some items (e.g., installed or used goods) may have different return eligibility.

Still need help?

Contact your program’s Marketplace support team with your order number (if applicable) and any screenshots of errors.