Enervee will try to work with you to help stay current on your loan payments. However, if you become more than 90 days delinquent on your loan payments, your loan will be charged off. You still owe the remaining balance on the loan, but we will no longer send communications to you reminding you of missed or late payments. It is important to note, your defaulted loan status may be reported to the credit bureaus, which may negatively impact your credit score, and we reserve the right to send your loan to a collection agency.
You can still make payments on your own through the payment portal to reduce your charged off balance, but the account will remain in a charged off status until the account is paid off in full. Once your loan has been charged off for 6 months, you will no longer have direct access to the payment portal and you will have to contact our Customer Care team to make payment arrangements at 888-291-0347 or support@ecofinancing.enervee.com
Eco Financing Support
Phone: (888) 291-0347
Email: support@ecofinancing.enervee.com
https://www.enervee.com/support
Hours of Operation: Monday through Friday, 9:00 AM - 5:00 PM Pacific Standard Time