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What is the refund and return policy?

Refunds & Returns by Fulfillment Partner

Refund and return eligibility depends on the fulfillment partner for your order. Please review the section below that matches where your order was fulfilled.

Best Buy

  • Returns must be initiated within 15 days of delivery.

  • Only exchanges for the same item are supported.

  • Once the return window has passed, returns or exchanges are no longer available.

  • For full details, please refer to Best Buy’s return policy.

Ferguson (Water Heaters — Product Only)

  • Returns are allowed within 15 days of delivery.

  • Packaging must be unopened and undamaged.

  • Opened packages cannot be returned or refunded.

  • Do not open the package until a licensed installer has confirmed all installation details.

Water Heater Warehouse (Install+)

  • Orders may be canceled prior to installation.

  • Before installation, the Water Heater Warehouse team typically works with you to confirm that the unit will be compatible with your home.

  • Once a unit is opened or installed, it cannot be returned.

  • Warranty issues or defective units are handled directly with Water Heater Warehouse.

Lightbulbs.com

Appliance Returns

  • Returns must be initiated within 15 days of delivery.

Damaged or Incorrect Items

  • Issues must be reported within 5 business days of delivery.

  • Photos of the item are required for review.

  • Approved damaged or incorrect items will be refunded.

  • A return shipping label will be provided for approved returns.

Defective Items

  • Customers must first contact the manufacturer directly to troubleshoot the issue.

Manufacturer Support Contacts

  • Google: 877-355-5787

  • Emerson: 314-553-2206

  • Honeywell: 612-860-4846

  • ecobee: 647-577-7714

  • Amazon: Amazon customer help

  • If troubleshooting does not resolve the issue, defective items must be reported within 30 business days of delivery.

  • Approved defective returns will be refunded.

  • A return shipping label will be provided for approved defective returns.

  • Replacement items require placing a new order.

Other Returns

  • Products must be unopened.

  • Returns must be initiated within 30 days.

  • Items must be received back within 14 days of return authorization.

  • Customers are responsible for return shipping costs.

  • Original shipping fees are not refundable.

  • Approved returns include a Return Merchandise Authorization (RMA) number, which must be included with the return shipment.