Responsible Disclosure Policy

Introduction

Data security is a top priority for Enervee, and Enervee believes that working with skilled security researchers can identify weaknesses in any technology. If you believe you’ve found a security vulnerability in Enervee’s service, please notify us; we will work with you to resolve the issue promptly.

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Disclosure Policy

If you believe you’ve discovered a potential vulnerability, please let us know by emailing us at security@enervee.com. We will acknowledge your email within one week.
Please provide us with a reasonable amount of time to resolve the issue before disclosing it to the public or a third party. We aim to resolve critical issues within ten business days of disclosure.
Make a good faith effort to avoid violating privacy, destroying data, or interrupting or degrading the Enervee service. Please only interact with accounts you own or for which you have explicit permission from the account holder.

Exclusions

Enervee is providing this service to help ensure a safe and secure environment for all of its users. As such, any users believed to be engaging in the below activities will have their user credentials immediately deactivated.

While researching, we’d like you to refrain from:

Denial-of-Service (DoS)
Spamming
Social engineering or phishing of Enervee employees or contractors
Any attacks against Enervee’s physical property

This policy applies to the Enervee Application hosted at choose.enervee.com and to any other subdomains or services associated with the Enervee application, including our client domains who run our white-labeled application under their domain name (usually something like marketplace.their-domain-name.com). We do not accept reports for vulnerabilities solely affecting our marketing website (www.enervee.com) which contains no sensitive data.

Red Team Rules of Engagement

If you want to conduct red teaming against Enervee you will need written permission upfront by emailing security@enervee.com.

You need to get a written authorization letter from our CTO. While you are engaged in red teaming activities you should coordinate with the Security Team so escalation (law enforcement, etc.) can be avoided. The Security Team will notify the Infrastructure Team as well as the VP of Engineering so that awareness is maintained.

Public GPG Key

```
Enervee Security <security@enervee.com>
```
ID: 76BB1423
Fingerprint: 4D7D E529 5F7A 815A 8899 55B7 4DAA 9C0E 76BB 1423

Contact

Enervee is always open to feedback, questions, and suggestions. If you would like to talk to us, please feel free to email us at security@enervee.com.

Thank you for helping to keep Enervee and our users safe!